 |
Silver |

Gold
|

Platinum
|
 |
|
| Ongoing Support |
|
|
|
 |
| Primary Help Desk / Trouble Ticketing |
|
|
|
|
| Secondary Email, Voicemail Support |
|
|
|
|
| Integrated Reporting |
|
|
|
|
| Secure PC Remote Support |
|
|
|
|
| On Site Support |
|
|
|
|
| Advanced Application Operational Support |
|
|
|
|
| Priority Response |
|
|
|
|
| |
|
|
|
|
| Desktop/Laptop Maintenance |
|
|
|
|
| PC Inventory of Hardware and Software |
|
|
|
|
| Software License Assistance |
|
|
|
|
| Microsoft Security Patch Management |
|
|
|
|
| Windows Error Monitoring / Alerts |
|
|
|
|
| Network Policy Enforcement |
|
|
|
|
| Network Monitoring / Alerts |
|
|
|
|
| Automated Maintenance Processes |
|
|
|
|
| Software Deployment / Update |
|
|
|
|
| |
|
|
|
|
| Security |
|
|
|
|
| Antivirus Management |
|
|
|
|
| Spyware Management |
|
|
|
|
| Automated Advanced Data Backup* |
|
|
|
|
| |
|
|
|
|
| Purchasing |
|
|
|
|
| Purchasing Advice |
|
|
|
|
| Exclusive Networks Partner Access |
|
|
|
|
| |
|
|
|
|
|
|